KVH Industries antenna system User Manual download pdf (Page 81)

54-0287

9.1

Troubleshooting

9 Troubleshooting

This section identifies some basic trouble symptoms, along with

their possible causes and solutions. It also explains what the

system status lights indicate and how to get technical support.

Contents

Troubleshooting Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9.3

9-1 Causes and Remedies for Common

Operational Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9.4

9-2 Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9.13

9-3 System Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . .9.14

1 2 ... 76 77 78 79 80 81 82 83 84 85 86 ... 110 111

User’s Guide 1
TracVision 2
Please Read 4
1-866-551-8004 6
1-401-847-3327 6
Table of Contents 8
1 Introduction 10
1-1 Using this Manual 11
1-2 System Overview 12
DIRECTV Satellite Location 13
2 Getting Started 15
2-1 Turning On the Antenna 16
Program Guide 17
2-3 Turning Off the Antenna 18
2-2 Changing Channels 18
Antenna ON 19
After Startup 20
Turning On the Antenna 21
Turning Off the Antenna 22
3 Using the Remote 23
3-1 Remote Control Functions 24
DIRECTOR 28
Antenna Power Light 30
Remote Control Code Entry 32
Batteries 33
4 Overview of 34
Onscreen Displays 34
4-1 The Channel Banner 35
4-2 The Program Guide 36
4-3 The Menu System 37
To move the highlight: 38
To select a menu item: 38
Overview of Onscreen Displays 39
5 Using Program 42
5-1 Program Guide Styles 43
Grid Guide 44
Logo Guide 44
5-2 Using the Program Guide 45
5-3 Using the OneLine Guide 46
DIRECTV Pay Per View Prev 47
TurboTune Guide 48
5-5 Setting Guide Preferences 49
Guide Style 50
Picture In Guide 50
Guide Zoom 50
Multi-Color 50
Channel Sort 50
6 Setting Favorites 52
Favorite List Setup 53
Section 7, “Using 54
Access Controls,” on page 7.1 54
Renaming a Channel List 55
Generating an Auto Set List 55
6-3 Selecting Guide Times 59
Please select a Category 62
Channels Search 62
7 Using Access 63
Controls 63
Locking the Receiver 64
Overriding the System Lock 65
7-2 Setting Ratings Limits 66
7-3 Setting Time Limits 67
Saturday Viewing Time Limit 68
8 Other Menu 69
Functions 69
8-1 Adjusting Audio Settings 70
8-2 Adjusting Video Settings 72
Screen Ratio 73
Menu Centering 73
Color Scheme 73
Translucency 73
Picture Perfect 73
Schedule Future Programs 74
Schedule to View ( ) 75
Schedule Options 75
Canceling a Scheduled Event 76
8-4 Reading Mail from DIRECTV 77
Factory Defaults 78
Preference Settings 78
System Tests 79
IR Blaster 79
Begin Test 79
9 Troubleshooting 81
Troubleshooting Matrix 82
9-1 Causes and Remedies for 83
Common Operational Issues 83
Loose Cable Connectors 84
Satellite Signal Blocked 84
Satellite Coverage Issue 84
Weak Satellite Signal 84
Insufficient Power 84
Receiver Not Activated 85
System Locked by Passcode 86
Favorite Channel List Active 86
Remote Control Not Programmed 86
Remote Control Batteries 87
Audio/Video System Faulty 88
Antenna or Receiver Faulty 88
Do not press the 89
SELECT button! 89
LNB Type 90
Unstacked 90
Dish Type Submenu 91
9-2 Technical Support 92
9-3 System Status Lights 93
Troubleshooting 94
Appendices 95
Appendix A 96
System Wiring Diagrams 96
RF Converter 97
Receiver 97
Receiver #1 99
Receiver #2 99
Always Red 100
To Antenna 101
TracVision Receiver 101
Splitter 101
Non-TracVision Receiver 101
Destacker 101
– Marine Use Only 102
Input Power 103
Wiring Multiple Receivers 104
Appendix B 105
Satellite Elevation Map 105
Satellite at Equator 105

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